Privacy Policy | Dragonia Casino

Information we may collect

Dragonia Casino collects information that is reasonably needed to provide and manage online gambling services. The information handled will depend on how you use the website, the services you request and any legal or security checks that apply to your activity. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact details

When you register or communicate with Dragonia Casino, we may handle details such as your name, date of birth, residential information, username, account credentials, contact details and communication history. We may also record preferences connected with your account, responsible gambling settings, support requests and other information you choose to provide.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out for security, fraud prevention or compliance purposes. Verification material should only be submitted through the approved channels made available on the website.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, winnings, account balances, payment methods and related transaction activity. Payment information may be processed by specialist payment providers. Where possible, complete payment details may be handled directly by the relevant provider rather than being stored by the casino website. We may still receive information needed to confirm and record a transaction.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and interaction data. We may also use cookies and similar technologies to remember settings, support website functions, understand website use and help protect accounts.

How we use information

Personal information is used for purposes connected with operating Dragonia Casino and maintaining a safe, reliable service. We aim to use information only where it is relevant to the purpose for which it was collected, where you have given permission, or where its use is otherwise permitted or required.

To create, maintain and administer your player account.
To provide casino services, process account activity and display information relevant to your use of the website.
To confirm your identity, age, eligibility and account ownership.
To carry out verification, security, anti-fraud, anti-money laundering and other risk checks.
To process deposits, withdrawals, payments, refunds and other transaction-related requests.
To communicate with you about your account, transactions, support requests, website changes and service notices.
To provide customer support, investigate complaints and maintain records of communications.
To monitor the performance, security and reliability of the website and related systems.
To detect, prevent and investigate fraud, misuse, technical attacks, collusion and other prohibited or unlawful activity.
To meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
To understand general website usage and improve features, content, security and the player experience.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Marketing communications may include information about services, promotions, features or other updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences in your account, or contacting privacy support. Withdrawing marketing consent will not affect essential account, security, transaction or service communications.

Automated checks and risk assessment

Some information may be reviewed using automated tools or standard risk systems to help identify unusual activity, protect accounts and support verification processes. These checks may lead to a request for additional information or a manual review. Where appropriate, you may contact support to ask about a decision that materially affects your account and to provide relevant information for review.

Sharing, security and storage

Dragonia Casino may share relevant information with service providers and professional partners that help operate the website. These parties may support payment processing, identity and document verification, fraud prevention, customer support, information technology, hosting, communications, security, analytics, auditing and legal or professional services. They should receive only information that is relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet an obligation connected with the operation of gambling services. Information may be shared during a business change, such as a restructuring or transfer of relevant operations, subject to appropriate protections.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps should be taken to protect it and to ensure that the relevant provider handles it in a manner consistent with applicable privacy requirements. The location and involvement of providers may change as the website and its services develop.

Protecting information

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, secure transmission, monitoring and internal policies. No website, electronic system or method of transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and contact support promptly if they suspect unauthorised activity.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights and choices concerning the personal information held about you. These rights are subject to reasonable verification and may be limited where providing information would affect the rights of another person, compromise security, interfere with an investigation or conflict with a legal record-keeping obligation.

Access: request information about the personal information held about you and, where appropriate, obtain a copy.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Marketing consent: withdraw consent to marketing communications at any time. This does not stop essential messages about your account, transactions, security or the operation of the service.
Queries and complaints: ask questions about how your information is handled or raise a concern about a privacy matter.

How to make a data request

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@dragonia-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable details to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person.

Requests will be considered and handled within a reasonable period, subject to applicable requirements, the complexity of the request and any necessary verification. If a request cannot be completed in full, you may be told the general reason, such as a legal retention requirement, security concern or inability to verify the request. We may ask you to clarify a broad request so that it can be handled more efficiently.

Cookies and browser controls

Cookies are small text files or similar technologies stored on your device. They may be used to keep the website working, remember preferences, support account functions, maintain security and provide information about how the website is used. Some cookies may be placed by service providers that help deliver website, analytics, security or communication functions.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may become unavailable. Browser controls normally allow you to review cookie settings before accepting or removing them.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, privacy practices or applicable requirements. The updated version will apply from the time it is made available on the website. Players should review this page periodically, particularly before providing new information or using additional services. If you have a question about this policy or the handling of your personal information, contact support@dragonia-casino.wtf.