Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed outcome. A win is never certain, regardless of previous results, a game’s appearance, or how long you have been playing. Every wager should be made with the understanding that you may lose the full amount staked. Gambling should only use money that you can comfortably afford to lose after essential living costs and other financial commitments have been covered.

Dragonia Casino encourages players in Australia to make informed decisions and to consider their own circumstances before gambling. You must be at least 18 years old to gamble. You should also check that online gambling is permitted under the laws that apply to you, including the laws of your state or territory and the place from which you access the service.

• Set a gambling budget before you begin and do not exceed it.
• Use only money set aside for leisure, never money needed for rent, bills, food, school fees or other essentials.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are angry, distressed, tired or affected by alcohol or other substances.
• Remember that games are based on chance and that past results do not predict future results.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Never chase a loss by increasing your stakes or continuing for longer than planned.
• Keep gambling separate from important financial decisions and household budgeting.

A useful personal rule is to decide in advance how much time and money you are willing to spend. Once either limit is reached, stop for the day. A budget is most effective when it is written down or recorded before playing, rather than changed during a session.

Practical ways to stay in control

Responsible gambling is easier when you make decisions before emotions and excitement influence your play. Take a moment to consider why you are gambling, how much you can afford to spend and what you will do if the money is lost. If gambling is no longer enjoyable, or if you feel pressure to continue, stopping is a sensible choice.

Set personal limits

Where account tools are available, you may be able to request or set limits for deposits, wagering, losses, session time or account activity. The exact options and operation of these tools can vary. Read the information shown with each control carefully, and contact the relevant customer support channel if you need help understanding or applying a limit.

Choose limits that reflect your real budget rather than the amount you hope to win. A limit should not be viewed as a target to spend. If a limit is reached, take a break and do not attempt to work around it by opening another account, changing payment methods or asking another person to gamble on your behalf.

Protect your time and account

• Use reminders, device settings or calendar alerts to help monitor how long you play.
• Review your account activity and payment history regularly so that spending does not become unclear.
• Keep your login details private and do not allow another person to use your gambling account.
• Do not gamble in secret or hide deposits, withdrawals, losses or playing time from people you trust.
• Consider taking a planned break from gambling, especially after an unusually large win or loss.
• If you have concerns about your behaviour, stop playing first and seek advice before gambling again.

It can also help to tell a trusted person about your limits and ask them to support your plan. A partner, family member, friend, financial counsellor or health professional may help you identify changes in your behaviour and keep financial decisions separate from gambling.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The effect on your mood, relationships, work, study, health and financial security is also important. Some people may gamble frequently, while others may experience difficulty controlling gambling during occasional periods of intense play.

Consider taking a break and seeking support if you recognise one or more of the following signs:

• You spend more time or money gambling than you intended.
• You try to cut back or stop but find it difficult to do so.
• You chase losses by gambling more often or increasing your stakes.
• You think about gambling frequently or feel restless when you cannot gamble.
• You gamble to escape stress, sadness, loneliness, boredom or other difficult feelings.
• You hide gambling activity, losses or account transactions from people close to you.
• You borrow money, miss payments or use essential funds because of gambling.
• Gambling causes arguments, relationship problems, work difficulties or reduced study performance.
• You feel shame, anxiety, irritability or low mood connected with gambling.
• You return to gambling after deciding to stop, hoping to win back money already lost.

A single sign does not provide a diagnosis, but it is a reason to pause and review your situation. You do not need to wait for a crisis before asking for help. Support is available whether you want to reduce your gambling, stop completely, understand your behaviour or help someone close to you.

Avoid common gambling misconceptions

Random games do not remember previous results and do not become more likely to produce a win because you have lost several times. A previous win does not make another win more likely either. There is no reliable strategy that can guarantee a result or turn gambling into a regular source of income. Be cautious of anyone who promises guaranteed wins, secret systems or a way to recover losses without risk.

Taking a break or excluding yourself

If you feel that gambling is becoming difficult to control, taking a complete break may be more suitable than trying to reduce your activity gradually. Self-exclusion is a formal way to ask that access to gambling services be restricted or closed for a chosen period or until further notice, where that option is available. It is intended to support a decision to stop and should be considered carefully.

Before requesting a break or self-exclusion, withdraw any available balance where permitted, settle any open matters, and make a plan for managing urges to gamble. Do not create another account or use another person’s account during an exclusion period. If you have more than one gambling account or use multiple services, ask each provider about its own exclusion process because a restriction may not automatically apply everywhere.

1. Stop gambling and avoid making decisions while upset or under pressure.
2. Review the available account controls and choose a break, limit or exclusion option that matches your needs.
3. Ask customer support for help if you cannot find the relevant option or need clarification about how it works.
4. Tell a trusted person about your decision and ask them to help you maintain it.
5. Remove saved payment details, gambling applications and promotional notifications where practical.
6. Seek independent support to address the reasons you gamble and plan for future triggers.

A limit or break is not a replacement for professional help. If you believe you cannot control your gambling, request a full exclusion where available and contact a gambling support service as soon as possible. If you are concerned that another person may be using your account, change your password and contact the relevant support channel.

Getting help and supporting someone else

Confidential support is available to people in Australia who are affected by gambling, including players, partners, family members and friends. You can seek help from a gambling counsellor, financial counsellor, psychologist, doctor or local health service. Gambling Help Online and state and territory gambling support services provide information, assessment and counselling options. These services can help you understand gambling behaviour, prepare a safety plan, manage financial concerns and decide what steps are right for you.

If you are worried about someone else, approach them calmly and choose a private time to talk. Focus on what you have noticed and how the behaviour is affecting them and others. Avoid threats, blame or trying to control every decision. Encourage them to contact a qualified support service, while also getting advice for yourself. You can ask for help even if the person who gambles does not want support.

• Be honest about your concerns without arguing about individual wins or losses.
• Encourage professional financial advice if bills, debt or shared money are affected.
• Protect essential household funds and avoid covering up repeated losses.
• Set clear boundaries about money, account access and gambling in the home.
• Remember that you are not responsible for another person’s gambling choices.
• Look after your own wellbeing and seek confidential support if the situation is affecting you.

If gambling has led to immediate financial danger, severe emotional distress or thoughts of self-harm, seek urgent help through local emergency services or an appropriate crisis support service. Your safety comes first. Do not continue gambling in an attempt to solve an urgent problem.

Dragonia Casino encourages every player to make informed choices, use available safer gambling tools and ask for help early. Taking a break is a positive step, and seeking support is a sign of responsibility rather than failure.