Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your access to and use of the Dragonia Casino website, account services, games, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You must be at least 18 years old to create an account or use gambling services. You are responsible for checking that online gambling is lawful for you in the place where you live and access the website. Dragonia Casino does not invite or encourage any person to use the service where doing so would breach applicable laws or regulations.

You must provide accurate, current and complete information during registration and whenever the operator reasonably asks you to confirm or update your details. Information may be checked for identity, age, location, payment ownership, fraud prevention, financial crime controls and other compliance purposes. You must not register an account for another person or allow another person to use your account.

• Only one personal account may be opened unless the operator expressly approves otherwise.
• You must use the website for personal entertainment and not for commercial, automated or unlawful purposes.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
• You must not attempt to bypass geographical, technical, account or responsible gambling controls.
• You must follow all applicable Australian laws and any other laws that apply to your use of the service.

The operator may refuse an application, restrict access or close an account where this is reasonably necessary for legal, regulatory, security, responsible gambling, fraud prevention or operational reasons. Any action taken will be handled in accordance with applicable requirements and the circumstances of the account.

2. Accounts and account security

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and avoid using the same password on other websites. You should log out after using a shared or public device.

You must notify the operator as soon as possible if you believe that your account has been accessed without permission, your login details have been lost or stolen, or any account information is incorrect. The operator may temporarily suspend access while an account or transaction is reviewed. You must cooperate with reasonable security checks and provide information needed to protect your account.

Account verification may be required before you can use certain features, deposit funds, withdraw funds or continue playing. You may be asked to provide documents or other evidence showing your identity, age, residential details, payment ownership or source of funds. Documents should be genuine, readable, current where relevant and provided through the secure process made available by the operator.

You must not transfer, sell, lend or otherwise allow another person to use your account. You must also not open accounts using false details, another person's identity or payment method without proper authorisation. An account may be restricted or closed where activity suggests fraud, collusion, money laundering, identity misuse, bonus abuse or a breach of these terms.

If you ask to close your account, the request may be treated as a responsible gambling request where appropriate. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification, unlawful activity or compliance reviews.

3. Deposits, withdrawals and game play

You may only deposit funds using payment methods that are available on the website and that you are authorised to use. Deposits must be made by you and for your own account. The operator may reject, reverse or review a transaction if it appears to be unauthorised, unusual, fraudulent or inconsistent with these terms.

You should only deposit money that you can afford to lose. Gambling funds must not be treated as an investment, a way to pay bills or a method of solving financial difficulties. You are responsible for checking the amount before confirming a deposit and for keeping records of your own transactions.

Withdrawal requests may be subject to account verification, payment checks, fraud screening, game rules and any conditions displayed when the request is made. Withdrawals will generally be returned through an appropriate payment method connected with your account, subject to availability and applicable requirements. Processing times can vary because of checks, payment providers, weekends, public holidays and circumstances outside the operator's reasonable control.

You must not attempt to charge back, cancel or dispute a legitimate transaction without first raising the matter through the available support process. Unauthorised chargebacks may result in account restrictions, recovery action or further review. If you believe a payment is incorrect, contact the operator through the support channel shown on the website and provide the relevant transaction information.

Games are played according to the rules displayed for the relevant game. You should review those rules before placing a wager, including information about stake options, outcomes and any applicable features. A wager may be accepted only when it is confirmed by the website. If a technical error, communication failure or system malfunction affects a game or transaction, the operator may investigate and take reasonable corrective action.

• Do not use software, devices or methods designed to interfere with the website or gain an unfair advantage.
• Do not exploit an error, vulnerability, pricing issue or other technical problem.
• Do not use automated systems, bots or scripts unless the operator has expressly authorised them.
• Do not collude with other players or engage in deceptive, abusive or manipulative conduct.
• Keep your device, browser, operating system and security software reasonably up to date.

4. Promotions and responsible gambling

Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms will explain the eligibility requirements, qualifying activity, expiry arrangements, wagering or play-through conditions, restrictions and any other conditions that apply. You should read the relevant promotional terms before accepting an offer.

Unless the applicable promotional terms say otherwise, a promotion may be available only once per person, household, device, payment method or other qualifying basis. The operator may remove promotional benefits or refuse an offer where it reasonably believes that an offer has been obtained through error, abuse, manipulation, multiple accounts or a breach of the promotional terms.

Dragonia Casino supports informed and responsible gambling. Gambling should remain a leisure activity, and you should set limits that reflect your personal circumstances. Available responsible gambling tools may include deposit limits, loss or spend controls, session reminders, time-outs, account restrictions and self-exclusion. The options available to you will be shown on the website or through the relevant account area.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate support. You can also request account restrictions or self-exclusion. A self-exclusion request should be treated seriously, but you remain responsible for not opening another account or attempting to avoid the restriction.

Information about your account, identity, transactions, device and use of the website may be collected and handled in accordance with the applicable Privacy Policy. This may include information needed to provide services, process payments, verify identity, meet legal obligations, prevent fraud, improve the website and communicate with you. You should read the Privacy Policy for further information about data handling and your rights.

5. Website use, liability and changes

All content on the website, including text, graphics, logos, designs, software and game materials, is owned by or licensed to the operator or its service providers. You may use the content only for personal access to the website. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit website content without permission.

The website may be unavailable from time to time because of maintenance, updates, network problems, security events, equipment failure or matters outside the operator's control. The operator does not promise that the website will always be uninterrupted, error-free, compatible with every device or free from harmful content. You are responsible for using suitable equipment and a secure internet connection.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, your use of an unsupported device, inaccurate information supplied by you, interruptions outside the operator's reasonable control or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

The operator may update these Terms & Conditions when needed to reflect changes to the website, games, promotions, legal requirements, security practices or business operations. The updated version will be made available on the website. Where a change is material, reasonable notice may be provided through an appropriate channel. Your continued use of the website after an updated version takes effect indicates your acceptance of the revised terms.

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable promotional terms and policies referred to on the website, apply to your use of Dragonia Casino and are interpreted consistently with applicable laws.

For questions, complaints or account concerns, use the support or contact options displayed on the Dragonia Casino website. When raising an issue, provide enough information for the matter to be reviewed, such as your account details, the relevant date and a description of what happened. You should not send passwords or unnecessary sensitive information through an unsecured channel.